Privacy Policy

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Full name, business name, and contact details (email, phone, address)
• Social Security Number (SSN) or Employer Identification Number (EIN) — only when required for EIDL application processing
• Financial records including income statements, tax returns, bank statements, and P&L reports
• SBA loan account numbers and application details
• Business ownership and operational information

b) Automatically Collected Information

• IP address, browser type, and device information
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and assist with your EIDL application, loan increase requests, appeals, and SBA communications
• Prepare financial documents such as P&L statements, cash flow reports, and tax filings
• Provide CFO advisory and financial planning services
• Communicate with you regarding your case, updates, or service inquiries
• Comply with SBA regulations and legal obligations
• Improve our website and service offerings
• Send important service-related notices via email, only when necessary

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• SBA / Government Agencies: We submit your information to the U.S. Small Business Administration (SBA) as part of the EIDL application and servicing process.
• Service Providers: Trusted third-party vendors who assist in delivering our services (e.g., secure document storage, accounting software), bound by confidentiality agreements.
• Legal Compliance: When required by law, court order, or government regulation.
• With Your Consent: For any other sharing you explicitly authorize.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Security

We implement bank-level encryption and industry-standard security measures to protect your sensitive financial data. Your documents are stored on our secure platform with 24/7 access controls and encrypted data protection. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

6. Data Retention

We retain your personal and financial information for as long as necessary to fulfill the services requested and to comply with legal, regulatory, and tax obligations. Financial and EIDL-related records may be retained for a minimum of seven (7) years in accordance with SBA requirements.

7. SMS Terms and Conditions

Upon messaging opt-in, the end user agrees to receive messages from GConnect Finance regarding case status updates, document requests, appointment reminders, and account notifications. End users can opt-out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply. If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at support@gconnectfinance.com .

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites such as the SBA portal or government resources. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our services are intended for business owners and adults only. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided us with personal data, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or our SMS communications, please contact us:

GConnect Finance
📧 support@gconnectfinance.com
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